Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery services.
How do you ensure the freshness of your baked goods during shipping?
All our products are baked to order and vacuum-sealed or placed in airtight packaging. We use insulated liners and cold packs for temperature-sensitive items to ensure they arrive at your doorstep in perfect condition.
Do you offer options for specific dietary requirements?
Yes, we have a curated selection of gluten-free, vegan, and nut-free treats. You can filter our collections by dietary preference, though please note all items are prepared in a facility that handles wheat, dairy, and nuts.
What is your standard delivery timeframe?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express shipping options are available at checkout for guaranteed 2-day delivery.
Can I schedule a delivery for a specific date or special occasion?
Absolutely. During the checkout process, you can select a 'Preferred Delivery Date'. We will time our baking and dispatch to ensure your order arrives as close to that date as possible.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if you are unsatisfied with the quality, please contact our support team within 24 hours for a replacement or refund.
Do you provide corporate gifting or bulk order discounts?
Yes, we specialize in corporate gifting. We offer tiered discounts for bulk orders and can include personalized notes or custom branding. Please contact our events team via the 'Corporate' page for a quote.